Ordeal in Pearl City

I had to renew my driver’s license on February 17 at the Pearl City Drivers Licensing Office on Second Street.

After passing the vision test and signing documents, I went to another window to have my photo taken for my license. The camera clicked, but the photo was blank. They told me that the camera had been malfunctioning intermittently all day. They brought out a manual and tried to follow the directions. Three women tried to fix the camera. Then, one of them called a man in another office, who told them what to do step by step via speaker phone.

Meanwhile, I stood there in front of the camera for FIFTEEN agonizing minutes!!! Imagine my aching arthritic knees, ready to buckle. I was so upset with the incompetence of the staff. Did they have amnesia? Why couldn’t they remember how they fixed the camera the previous times?

Anyway, after 15 minutes of standing, they told me to sit in another room. Why didn’t they tell me to sit there to begin with? Five minutes later, they called me, and I had my photo taken.

When I saw the finished photo on my license, I was so disappointed. The camera had been positioned at an angle, pointing upwards. So, instead of a horizontal shot of my face, it was a vertical shot of the lower part of my face. Terrible.

And this is supposed to be my photo ID for the next two years?

In 2023, my license will expire, and I’ll have to do this all over again.

I hope they get their act together by then.

Or replace the camera!

20 Responses to “Ordeal in Pearl City”

  1. DavidH Says:

    I have had problems with the camera in the past. They cannot get the angle right. They have me looking down and making it appear that I have a pronounced double chin. I learned to squat down so you are looking at the camera straight. I have been getting much better pictures.

  2. Nancy Chan Says:

    Sorry about the inconvenience you had to go through. In the first place, they should have let you have a sit while you wait for them. Hope this thing won’t happen again.

  3. tomthebackroadstraveller Says:

    …in New York this can be done online.

  4. marmeladegypsy Says:

    It sounds awful. I hate going for the licensing and I’d hate it more during this Covid season. And certainly, mobility issues make it worse. I hope you can renew online next time.

  5. Doug M Says:

    Very sorry Gigi, I can’t believe you were left standing for 15 minutes… I hope you’re not in too much pain today. My own license expires in 6 months, I sure hope my renewal goes smoother than this!

  6. DJan Says:

    Our licenses last for five years, and it’s not often I see a picture that is very good at all! Glad that is behind you for now.

  7. Arkansas Patti Says:

    So sorry you had such an unpleasant experience. Hopefully in 2 years they will have worked out the bugs. We have a 5 year license here. I usually take a good picture but this year I told the guy that they had better put out an APB for this license holder. That lady is surely a serial killer.

  8. AC Says:

    These kinds of photos are almost always terrible.

  9. Valerie-Jael Says:

    Sorry about that, what a nasty experience! Have a good week, Valerie

  10. Olga Says:

    I had to renew my license by mail and they used the picture from last time, using a black and white scan. But I was happy not to have to go the the actual DMV!

  11. dkzody Says:

    Was this for REAL ID? My last renewal provided the opportunity for REAL ID and I took it. Lots of paperwork involved to prove I was really me, but having a passport helped.

    Then for the photo. It had to be done a certain way for it to be REAL. Certain background, No glasses. No smile. Best driver’s license photo I have ever had in 50 years of driving!

  12. Elephant's Child Says:

    I am so sorry you had to go through this – and that the photo was woeful too.

  13. Hank Chapin Says:

    I am in the same boat. My license must be renewed by June. I understand the thinking behind this law. It is such a nuisance. But Seniors have experience and common sense. Every two years comes around much too soon. I am very aware of my own physical condition and have cut down on my driving considerably. I don’t even drive to Kailua from Manoa any longer. For your Mainland readers, Monsieur Google just told me that is a trip of only 15.8 miles

  14. Christine Says:

    You had the worst luck gigi!

  15. Christine Says:

    Sorry Gigi, for some reason I thought I was at Kay’s blog. I was wondering, I didn’t think her knees were arthritic. That is very unfortunate and incompetent of them.

  16. Joared Says:

    How frustrating! I wasn’t very pleased with my photo either, nor the one taken last time for my passport renewal — quite unlike the previous one. Do hope you have better luck next time, but if not, maybe better if delay to say you have to sit down ‘til they’re ready.

  17. Iris Empereur Says:

    That hurt reading, like, really. – not knowing how to work a camera?! I might have trouble with Ingo´s, he has one from the 1950´s, other I still remember how to insert a film etc, ain´t no miracle. And can they keep you standing so long?! All that for such a pic, outch.

  18. Granny Annie Says:

    That was too much agony for a single photo that is always bad. Has anyone ever had a good driver’s license photo?

  19. wisewebwoman Says:

    Hi Gigi, I am so sorry you had to go through this.

    I am very demanding if forced to stand. I say “Impossible to stand due to mobility issues, sorry. Please bring a chair!”

    It always works.

    XO
    WWW

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